Refund policy

HP Design Shop Return & Refund Policy

At HP Design Shop, we want you to love what you ordered. If something isn’t right, we’re here to help.

30-Day Return Policy

We accept returns within 30 days of your item being delivered. To be eligible for a return:

• The item must be unused, unworn, in its original condition, and include all tags and packaging.

• A receipt or proof of purchase is required.

To begin a return ,please email us. If your return is approved, we’ll provide shipping instructions. Please note: Items sent back without contacting us first will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

Non-Returnable Items

We do not accept returns on:

• Custom or personalized products

• Sale or clearance items

• Gift cards

• Perishable goods (e.g., food, flowers, plants)

• Personal care items (e.g., beauty products)

• Hazardous materials (e.g., flammable liquids, gases)

If you’re unsure whether your item qualifies, reach out to us.

Personalized Orders

We make personalized gift-giving easy, fast, and accurate—and we guarantee it!

Each order is carefully customized and inspected for quality. While personalized items cannot be returned unless there is a manufacturing error or product defect, we’re happy to assist if something doesn’t meet expectations due to a mistake on our end.

Please double-check all personalization details (spelling, dates, names) before submitting your order. Orders are sent into production immediately, and we cannot accept cancellations or changes after submission.

HP Design Shop also reserves the right to cancel any order if it contains inappropriate language, content, or material.

Holiday Season Notice

We strive to deliver all orders on time, but during peak seasons, delays may occur due to volume or external factors. If your order arrives late and we’ve confirmed the delay was on our end, we’ll refund your shipping & handling fees. Refunds do not apply to delays caused by weather or shipping carrier issues.

Exchanges

The fastest way to get the item you want is to return the original (if eligible) and place a new order once your return is accepted.

Refunds

Once your return is received and inspected, we’ll notify you of approval status. If approved, a refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

Additional Return Information (U.S. Orders)

• Condition: Items must be new

• Return Window: Within 7 days for non-custom items

• Return Methods: In-store, drop-off, or by mail

• Return Label: Provided by customer

• Restocking Fee: $15

• Refund Processing Time: Up to 14 business days

Questions?
Email us using the contact page!
Full policy: https://hpdesignbyanca.com/policies/refund-policy